Warranty and Guarantee Policy for Shine Infoware
At Shine Infoware, we strive to provide high-quality products and stand by the warranties and guarantees offered by the manufacturers. This policy explains how product warranties, guarantees, and returns are handled.
Warranty Coverage
All products sold by Shine Infoware come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use. Warranty terms vary by product and manufacturer, and details can be found in the product packaging or on the manufacturer’s website.
Warranty Duration
The duration of the warranty is specified by the manufacturer and may vary depending on the product category. Typically, warranties last for 6 months to 3 years depending on the product.
How to Claim a Warranty
To claim a warranty, you will need to follow these steps:
- Check the Product Warranty: Refer to the warranty card or the product manual to confirm the warranty period.
- Contact the Manufacturer: For most products, warranty claims are handled directly by the manufacturer. You can find the service center details in the product manual or by contacting Shine Infoware for assistance.
- Visit an Authorized Service Center: Bring your product, along with the original purchase receipt and the warranty card, to the authorized service center for inspection and repair or replacement.
Returning Products for Warranty Service
If the product requires warranty service, you can return it directly to the manufacturer’s authorized service center. The service center will inspect the product and provide the necessary repairs or replacements based on the warranty terms.
Return Address for Warranty Service: Please refer to the product manual or contact Shine Infoware for details on the nearest authorized service center.
Warranty Exclusions
The warranty does not cover:
- Damage caused by misuse, accidents, or unauthorized modifications.
- Wear and tear due to normal use.
- Products that have been tampered with or repaired by unauthorized personnel.
- Any physical damage or damage caused by liquids or electrical surges.
Product Guarantee
Some products may come with additional guarantees provided by the manufacturer, such as satisfaction guarantees or performance guarantees. Please refer to the product documentation for details on any guarantees provided.
Manufacturer Service Centers
For all warranty claims, repairs, and service inquiries, the product must be returned to the manufacturer’s authorized service center. Shine Infoware is not responsible for servicing or repairing products, but we can help direct you to the appropriate service center.
Return Process
If your product is under warranty and requires servicing:
- Contact the manufacturer’s service center or Shine Infoware for assistance.
- Bring the product, warranty card, and proof of purchase to the service center.
- Follow the instructions provided by the service center for repair or replacement.
For any assistance, please contact us at:
Email: support@shineinfoware.in
Phone: +91 99040 22698
Address: 206, Municipal Shopping Center, Near Petrol Pump, Mavdi Main Road, Rajkot, Gujarat – 360004